Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you use our services, including:

• Personal Identification Information: Full name, email address, phone number (WhatsApp), and shipping address in Indonesia.
• Order Information: Product details, order history, payment information (processed securely through iPaymu).
• Account Information: Username, password, and preferences if you create an account on our website.
• Communication Data: Messages, inquiries, and feedback you send to us via WhatsApp, email, or contact forms.

We also collect certain information automatically when you visit our website:

• Device and Usage Information: IP address, browser type, operating system, pages visited, and time spent on our site.
• Cookies: Small data files stored on your device to enhance your browsing experience [citation:3].

2. How We Use Your Information

We use the information we collect for the following purposes:

• Process Orders: To verify product availability, process payments, and arrange shipping from Japan to your address in Indonesia [citation:2].
• Customer Support: To respond to your inquiries, confirm orders, and resolve any issues via WhatsApp or email.
• Communication: To send order confirmations, shipping updates, and important service notifications.
• Improve Our Services: To analyze website usage, optimize user experience, and develop new features.
• Marketing: To send promotional materials about our services, trips, and special offers (only with your explicit consent).

3. How We Share Your Information

We do not sell your personal information. We may share your data only in the following limited circumstances [citation:2]:

• Service Providers: With trusted third parties who assist us in operating our business, such as payment processors (iPaymu), shipping couriers (JNE, J&T, etc.), and IT service providers. These parties are contractually obligated to protect your data and use it only for the services they provide.
• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Forwejastip, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience [citation:1][citation:3]. We use cookies to:

• Remember your preferences and settings
• Understand how you use our website (via analytics tools like Google Analytics)
• Personalize content and advertisements

You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction [citation:2]. These measures include:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using SSL/HTTPS.
• Secure Hosting: Our website is hosted on secure servers with regular security updates.
• Access Controls: Only authorized personnel have access to your personal information.

While we strive to protect your data, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law [citation:2].

• Order Information: Retained for 5 years to comply with tax and accounting obligations.
• Account Information: Retained as long as your account is active.
• Marketing Data: Retained until you withdraw your consent.

7. Your Rights

You have the following rights regarding your personal information [citation:2]:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal obligations.
• Withdraw Consent: Withdraw your consent for data processing at any time.
• Opt-Out: Unsubscribe from marketing communications.

To exercise any of these rights, please contact us using the information in Section 11.

8. Third-Party Services

Our website may contain links to third-party websites, such as marketplaces (Amazon Japan, Rakuten) or payment gateways (iPaymu). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information [citation:2].

We use the following third-party services:

• iPaymu: Payment processing
• Google Analytics: Website analytics
• GTranslate: Language translation
• Tawk.to: Live chat support

9. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly [citation:1].

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “Last Updated” date at the top. We encourage you to review this policy periodically [citation:1].

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• WhatsApp: +62 817-391-131
• Email: info@forwejastip.com
• Website: https://forwejastip.com

Your privacy is important to us. We will respond to your request as soon as possible, typically within 3 business days.