Frequently Asked Questions

Forwejastip is a purchase entrustment service (jastip) that helps you buy products directly from Japan. We act as a purchasing intermediary, not a goods seller. We will purchase the product you request from Japanese marketplaces or stores, then ship it to your address in Indonesia.

You can entrust almost any product sold in Japan, including:

• Skincare & cosmetics (Hada Labo, SK-II, Shiseido, etc.)
• Fashion & accessories (Uniqlo, Muji, Japanese designers)
• Electronics & gadgets
• Toys & action figures (Anime, Gundam, etc.)
• Japanese food & beverages
• Books, manga & merchandise
• Hobby products (sports equipment, musical instruments, etc.)

Note: Prohibited items such as narcotics, weapons, or protected animals/plants cannot be processed.

No. Forwejastip is a service provider, not a goods seller. We help you purchase items from Japan on your behalf. This means:

• Product quality and warranty are entirely the responsibility of the Japanese seller
• We are not responsible for factory defects in the product
• Ownership of the goods transfers to you when we receive the item from the seller

Ordering through Forwejastip Open Trip is easy. Follow these steps:

1. Go to Open Trip Page — Visit our Open Trip page and select an available trip with open quota.
2. Fill in the Request Form — On the Open Trip form, you need to provide:
   • Product Link — URL of the product from Amazon Japan, Rakuten, or other marketplace.
   • Product Image Link — Direct link to the product image (helps us verify the exact item).
   • Estimated Price — The price you have researched yourself. This helps us confirm quickly.
3. System Saves Your Request — After you submit, our system securely stores your product information and request details.
4. Redirected to WhatsApp — After submission, you will be automatically directed to our WhatsApp to confirm your order and complete the process with our team.
5. Our Team Processes — We will verify product availability, calculate the final price (including markup and shipping), and purchase it for you during the trip.

Not required, but recommended. You can checkout as a guest without creating an account. However, with an account, you can:

• Track your order status easily
• View your order history
• Process refunds faster
• Get notifications about promotions and new trips

If the product link doesn’t work or isn’t detected by the system, you can still order by:

• Sending a photo of the product along with the product name and description
• Mentioning the store or marketplace where the product is sold
• Our team will search for and confirm product availability for you

Please contact us via WhatsApp for further assistance.

No minimum order. You can order any quantity, starting from 1 item. However, to make shipping costs more efficient, we recommend combining several items in one order.

Our service fee is a percentage markup on the product price. This markup includes:

• Purchase service fee
• Packing fee
• Administrative costs

The markup percentage varies depending on the product type and transaction value. The final price will be clearly displayed before you make payment.

💡 Tip: The higher the transaction value, the lower the effective markup percentage you pay.

Yes, there are some additional fees that may apply:

• International shipping — From Japan to Indonesia (calculated based on weight and dimensions)
• Customs duties — VAT, import duties, and other import taxes (borne by the customer)
• Local shipping — From our warehouse to your address in Indonesia (using JNE, J&T, or POS)

We will provide a shipping cost estimate before you make payment.

We accept payments through iPaymu with various methods:

• Bank transfer (BCA, Mandiri, BNI, BRI, and others)
• QRIS (all QRIS apps)
• E-wallets (GoPay, OVO, Dana, ShopeePay)
• Credit/debit cards
• Indomaret / Alfamart

All transactions are securely processed through iPaymu.

If the product price at the Japanese marketplace changes significantly after you order, we will:

1. Inform you of the price change
2. Give you options:
   • Accept the new price and continue the order
   • Cancel the order and receive a 100% refund

For small price changes (under 5%), we usually continue without confirmation to avoid delays.

Estimated shipping time from Japan to Indonesia is 7-14 business days, with the following breakdown:

• 1-3 days — Purchase processing in Japan
• 3-7 days — International shipping (EMS / DHL / courier)
• 2-4 days — Customs clearance and local shipping to your address

Note: Shipping times are estimates and may vary due to weather, public holidays, or customs processing.

Yes! You can track your order in two ways:

1. Via Account — Log in to your account and check order status on the “Orders Tracking” page.
2. Via Tracking Number — We will send the tracking number to your WhatsApp after the item ships from Japan.

No. Customs duties (import duties, VAT, and Income Tax Article 22 on Imports) are the customer’s responsibility. We will provide an estimate of these costs, but the final amount is determined by Indonesian Customs authorities.

We recommend preparing an additional 10-30% of the item’s value for customs fees, depending on the product type.

Shipping risks (loss or damage) are borne by the customer, as we only act as a purchasing intermediary.

However, we will assist you with:

• Filing an insurance claim (if you purchased shipping insurance)
• Communicating with the courier for investigation

We strongly recommend purchasing shipping insurance for high-value items.

Yes, with conditions:

• Before we purchase — 100% refund
• After we purchase — No refund, as we have already incurred the cost

If you wish to cancel, please contact us immediately via WhatsApp. We will confirm your order status.

Since we are a service provider, not a seller, responsibility for product quality and authenticity lies entirely with the Japanese seller.

However, we will help you:

1. Claims must be made within 24 hours of receiving the item
2. Attach photos/videos showing the damage or mismatch
3. We will contact the seller for a return or warranty process
4. If the seller approves a refund, we will forward it to you

Note: Return shipping costs are your responsibility, unless the seller agrees otherwise.

We only purchase from official stores and trusted sellers in Japan (Amazon Japan official, Rakuten, official brand stores, etc.). However, the authenticity guarantee is entirely the responsibility of the seller or manufacturer.

If you receive a suspected counterfeit product, we will help you communicate with the seller for the claim process.

If the product you ordered turns out to be unavailable or out of stock:

1. We will inform you
2. You can choose:
   • Replacement product — We’ll find an alternative
   • 100% refund — Funds returned to the original payment method

Refunds will be processed within 3 business days after confirmation.

Our system supports various Japanese and international marketplaces, including:

• Amazon Japan (amazon.co.jp) — ✅ Supported
• Rakuten — ✅ Supported
• Yahoo! Shopping Japan — ✅ Supported
• Alibaba — ✅ Supported
• Official Japanese brand online stores — ✅ Supported (with manual assistance)

If a marketplace isn’t automatically detected, you can still order by sending product photos and descriptions.

Yes, 100% safe. We are committed to protecting your personal data:

• Data is only used to process your order
• Data is not shared with third parties beyond operational needs (shipping couriers)
• The website uses SSL/HTTPS for data encryption
• Payments are processed through iPaymu, which is secure and certified

Read our Privacy Policy for more information.