Refund Policy

1. Refund Due to Our Error

We will issue a full refund (100%) if the order failure is caused by an error on Forwejastip’s part, such as:

• Product Unavailable: The item you ordered is out of stock at the seller, and we cannot find an alternative you agree to.
• Seller Cancellation: The overseas seller cancels your order after we have placed it.
• System Error: A system error on our side (e.g., miscalculation of the final price) results in you overpaying.

Process: The refund will be processed within 3 business days after we confirm the error.

2. Refund Due to User Request

Cancellation Before Purchase

If you cancel your order before we purchase the item from the overseas seller, we will issue a 100% refund.

Cancellation After Purchase

Refunds cannot be issued if:

• You cancel after we have successfully purchased the item from the overseas seller.
• The item is already in the shipping process from overseas to Indonesia.

Reason: Once the item is purchased, Forwejastip has incurred costs and cannot return the item. This is a consequence of the jasa titip (purchase entrustment) business model.

3. Claim for Damaged or Mismatched Items

Since Forwejastip is a purchase service provider, not a goods seller, responsibility for product quality, authenticity, and condition lies entirely with the overseas seller.

However, we provide protection with the following conditions:

Claim Deadline

• You must submit a claim within 24 hours of receiving the item.

Claim Requirements

• Attach clear photo/video evidence showing the damage or mismatch.
• Include a photo of the original packaging from us (if available).

Our Action

• We will assist you in communicating the issue to the seller for a return or warranty claim.
• If the seller agrees to a refund or replacement, we will forward it to you.
• All shipping costs for returning the item are your responsibility, unless the seller agrees otherwise.

Important: Claims submitted more than 24 hours after receiving the item will be considered void, and we are not responsible for late reports.

4. Shipping Risks (Loss/Damage in Transit)

• The risk of loss or damage to goods during shipping from overseas to Indonesia, and from our warehouse to your address, lies with the User (you).
• We will assist with the insurance claim process if you purchase shipping insurance. However, the final decision rests with the insurance provider/courier.

5. Refund Submission Process

1. Contact the Forwejastip team via WhatsApp with your order number and reason for return.
2. Attach supporting evidence (photos, videos, screenshots) according to your reason.
3. Our team will verify within 24 hours.
4. If approved, the refund will be processed through your original payment method (iPaymu) within 3 business days after verification is complete.

6. Special Provisions

• Prohibited Items: No refunds for orders of prohibited items (narcotics, weapons, protected animals, etc.) as these orders violate the law.
• Size Errors: We are not responsible if you choose the wrong size (clothing, shoes, etc.). This is purely a customer error.
• Price Changes: If the seller’s price changes significantly after you order, we will inform you. If you choose to cancel, the refund will be processed according to Section 2.

7. Contact Information

If you have any questions about this Refund Policy, please contact us:

• WhatsApp: +62 817-391-131
• Email: info@forwejastip.com
• Website: https://Forwejastip.com